1. Returned Orders

• • Returned orders are defined as any orders that have been delivered and subsequently returned or declined by the Buyer.
  • A restocking fee of 10% of the sales amount will be applied to all returned orders.
  • Returns are only accepted within 90 days of the purchase date and only if the wine is a current vintage still stocked by The Grape Exchange.
  • For returns without a receipt, we will honor only the lowest price the item has sold for in the last six (6) months and issue an in-house credit to the Buyer’s account, valid for one (1) year.

1. 2. Damaged or Flawed Items

• • Occasionally, wine bottles may arrive in less-than-perfect condition. The Grape Exchange is committed to resolving these issues.
  • We will replace or refund items damaged on arrival, corked, or otherwise flawed within 90 days of the original purchase date.
  • Refunds, house credits, or replacements will be issued once the damaged bottles have been returned to us.

3. Non-Acceptable Returns

• • Returns will not be accepted for items that are simply not liked by the Buyer.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions, please feel free to contact us.